Putting frontier AI to work in social care without lowering the guard on people's data
How Pulsen Omsorg and evroc built an AI solution on the best open AI models, running on evroc's sovereign cloud platform in Sweden, for one of society's most sensitive sectors.
The challenge
Social services handle some of the most sensitive data in society. Records on vulnerable people, on children, on those who depend on home care and disability support. The obligation to protect that data has never been negotiable, and it does not become less so because new technology arrives with the promise of greater efficiency.
Used well, AI can bring real benefits to this work. It can ease the administrative load on social workers, surface the right information faster, and free up time for the work that actually needs a human. But for organisations in this field, the question is not whether AI is useful. It is whether it can be adopted without lowering the guard that has protected people's data from day one.
For a long time, that was a real dilemma. Reaching for the most capable AI meant sending sensitive data to models running outside the country, under foreign jurisdiction. Holding the line on security meant doing without the technology. Too many organisations entrusted with society's most protected information had nowhere sovereign to turn.
That is what evroc set out to enable for companies like Pulsen Omsorg: the most capable AI on infrastructure that Europe controls.
What Pulsen was looking for
Part of Pulsen Group, Pulsen Omsorg builds the digital systems that Swedish social care runs on, software for social services, municipal and private care, home care, and disability support under the LSS framework. Bound by the obligations that come with data this sensitive, Pulsen set out to give its customers AI that was genuinely useful in daily social care work, on a foundation that met the sector's standards for security and data protection in full.
The requirements were concrete. Data could not leave Swedish and European jurisdiction or fall within reach of foreign legislation. The infrastructure had to be sovereign in a structural sense, European-owned and controlled, with no dependency on externally controlled software, so that no part of it could be reached from outside Europe. And the solution could not lock Pulsen into a single vendor or a single model, because the technology is moving quickly and the ability to adopt the best and latest model matters as well as the safeguards around it.
Working with evroc
Pulsen assessed the options and built its AI solution together with evroc, running on evroc's sovereign cloud platform in Sweden.
evroc runs active cloud regions in Stockholm, Paris, and Frankfurt on infrastructure that is fully European-owned and controlled, with no dependencies on externally controlled software. It was built from the ground up for AI-native workloads, free of the legacy constraints that hold back platforms adapted from an earlier era. It is engineered to be a better cloud, high-performance and modern, that also happens to be sovereign, rather than a sovereign cloud that asks customers to give something up in return.
That combination is what let Pulsen build without trade-offs. The solution runs on open models, hosted on evroc's platform. And building on open models no longer means settling for less. The best open models available today are frontier-grade, as capable as any closed alternative, and open by nature. That gives Pulsen the freedom to always run the latest and best model rather than being locked to a single provider, and to move with the technology as it advances.
What the solution does
In daily social care work, the solution helps teams with transcribing dialogues between care takers and care givers, summarising them and proposing data entries into the Health Data Records ("HDR") system Combine from Pulsen Omsorg. The aim is to take weight off administrative work so that more time goes to the people who need it.
Capability is only half of it. Every output from the AI transcribed dialogue stays under human control where caretaker reviews and approves before anything is inserted into the HDR system, access is governed per role, all usage is logged and auditable. The safeguards that have always governed this data now govern AI, too.
The solution is that care givers now can spend more time with patients, focus on the dialogue and the connection with the caretaker rather than taking notes and never misses the detail from the dialogue when updating the HDR system. The solution is now being rolled out to Swedish Municipalities and their care giving organisations and the early results are really promising, both in improved productivity and the quality of the care given.
Why it matters
For social services, sovereignty should be the floor, not a ceiling. Protecting people's data is the starting point, the standard that everything else has to meet. The real opportunity is what the sector can now build on top of it: AI that lightens the load and improves the work, delivered with the same care for data that has defined it from the start.
Pulsen Omsorg and evroc show that this is not a choice between progress and protection. One of society's most sensitive sectors can adopt the most capable AI while keeping people's data under European control. That is what it looks like when new technology is introduced without lowering the guard, and it is a step into a new reality on terms the sector can trust.
"For us, this settles a question we could never compromise on. Protecting sensitive data at all costs no longer means doing without the technology. The care workers spend less time on documentation and more time with the person in front of them, the data stays in Europe under our control, and the safeguards around it are as strong as they have always been, if not stronger," said Cecilia Andersson, Head of AI, Pulsen Omsorg.
