Support for
The European Cloud
Real experts lead every support interaction, while AI helps improve speed and efficiency in the background. evroc gives European businesses the support they need to run secure and compliant workloads with confidence.
View plansHuman-first support for sovereign cloud operations
When support matters, your team needs direct access to real experts who understand the platform, the operational context, and the European requirements behind secure and compliant cloud environments.
evroc support is built to give you exactly that, with engineers in Europe, AI used to improve efficiency, and support designed around control, clarity, and trust.
Support Plans & Pricing
Choose the level of support that fits your workload, from day to day development to business critical operations.
Basic
For self-service and early use
For all customers. A good fit for teams that need reliable help during business hours and access to standard support channels.
- Business hours support
- Email access
- Documentation and guides
- roc chatbot assistance
Starter
For production workloads
Plus 2.5% of monthly charges above €50,000. Organizations with higher monthly spend may benefit from Premium, which includes a dedicated Customer Engineer and support for cost optimization.
- 24×7 support availability
- Enterprise response times
- Email and phone access
- roc chatbot assistance
Premium
For business critical systems
Designed for organizations running critical workloads that need closer collaboration, tighter response commitments, and a higher level of support. Pricing available upon release.
- Everything in Starter
- Dedicated or shared senior engineer
- Operational architecture reviews
- Escalation assistance
Basic
For self-service and early use
For all customers. A good fit for teams that need reliable help during business hours and access to standard support channels.
- Business hours support
- Email access
- Documentation and guides
- roc chatbot assistance
Starter
For production workloads
Plus 2.5% of monthly charges above €50,000. Organizations with higher monthly spend may benefit from Premium, which includes a dedicated Customer Engineer and support for cost optimization.
- 24×7 support availability
- Enterprise response times
- Email and phone access
- roc chatbot assistance
Premium
For business critical systems
Designed for organizations running critical workloads that need closer collaboration, tighter response commitments, and a higher level of support. Pricing available upon release.
- Everything in Starter
- Dedicated or shared senior engineer
- Operational architecture reviews
- Escalation assistance
roc is evroc's AI agent available in the console, trained on our documentation to help with technical questions, troubleshooting, and platform guidance.
| Feature | Basic | Starter | Premium |
|---|---|---|---|
| Support Hours | Business hours (8×5) | 24×7 | 24×7 |
| Access Channels | Email, roc | Email, Phone, roc | Email, Phone, Chat, roc |
| Response Objectives | |||
| Critical issues | < 24 hours | < 15 minutes | < 15 minutes |
| Urgent issues | < 24 hours | < 1 hour | < 1 hour |
| System impaired | < 24 hours | < 4 hours | < 4 hours |
| General guidance | < 48 hours | < 24 hours | < 24 hours |
| Customer Engineer | — | — | Shared or Dedicated |
Basic
Starter
Premium
How we deliver support
24×7 availability
We believe in AI, but we also believe in people. Real engineers are available around the clock for Starter and Premium plans when you need them most.
Clear SLOs
Service Level Objectives designed for the most critical workloads. Transparent response commitments based on issue severity.
European time zone coverage
evroc support is built for European teams, with engineers, case handling, and service coordination aligned with your working day.
Find the right support level for your team
From growing product teams to organizations running business critical workloads, evroc helps you choose the support model that fits your needs.
Talk to a specialistThe European Cloud
