Customer Success Manager

Introducing evroc:

At evroc, we are building a secure, sovereign and sustainable hyperscale cloud to reimagine the digital future of Europe. By joining our company, you have an exciting opportunity to contribute to the development of next-generation cloud services. We are seeking intellectually curious and highly motivated team members who are ready to embrace the thrilling challenge of building the first European owned hyperscale cloud.

Location: Stockholm

Job type: Permanent position

The team:

During this early stage of our journey, we operate as an integrated, highly dedicated engineering and business team working primarily towards pilot customers for our cloud services. As we anticipate very fast growth, we envision scaling to multiple specialized teams, focused on the business success of key accounts and chosen industry verticals. By joining us at this foundational stage, you have a unique opportunity to significantly shape our way of working with customers and also to build the team that will drive account management and customer success going forward.

Examples of day-to-day responsibilities:

• Working on establishing and nurturing the relationships with our existing customers.
• Onboard new customers.
• Act as a champion voice of the customer to mitigate and solve any risks.
• Participate in product demos, monitor timelines and verify agreed deliverability for customers.
• Produce monthly status reports for each customer assigned including opportunities for up-selling and cross-selling.
• Identify and mitigate risks to the customer relationship.
• Collaborate closely with solutions architects, sales and marketing in order to address the different needs of the customer and chart customer needs.
• Participating in other sales efforts towards new accounts.

We appreciate if you have experience with some of the following:

• University degree in business administration or related studies.
• Proficiency in both written and spoken English, ideally with additional European languages.
• 3+ years of experience in channel and partner management. 
• Proven track record of selling through partners.
• An understanding of agile methodologies in software development.
• Able to take ownership of work and uphold high quality standards.

Desired skills:

• Self-confidence
• Integrity
• Open mindedness
• Communication skills
• Organizational skills
• Presentation skills
• Working experience in the Tech industry or technical background

We offer a competitive salary together with an equity package to attract the best. You also get to work in an office with a stunning view over Stockholm. For candidates located elsewhere, we provide relocation assistance including support with finding housing.

We are committed to creating an inclusive environment that welcomes individuals from diverse backgrounds regardless of ethnicity, age, gender identity, religious beliefs or cultural heritage. While we value all candidates, we particularly encourage applications from individuals already residing in Europe or having the right to work in the European Union.

If this role doesn't quite match what you're looking for, feel free to apply to us via our open application.